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Evaluator ids, rating-option values, and reason ids in scorecards[].evaluators[] were unresolvable without a separate lookup — this documents the name, value_label, and reasons fields intercom/intercom#582447 adds in Preview. Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
s-harding
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September 25, 2026 13:59
The examples documented name and value_label but not reasons, so readers couldn't see the new field in a response. Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
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Why?
Evaluator ids, chosen rating-option values, and reason ids on scorecard evaluators have no lookup table, so API consumers can't show readable names or labels without a separate call. This is Preview only.
How?
Adds
name,value_label, andreasonsfields to the Preview scorecard evaluator schema so consumers get labels directly.Generated with Claude Code